Customer Service Contact Information

COVID-19 Coronavirus

While the utility customer service area inside is now open to the public, we still recommend customers pay utility bills using the two drive-thru lanes on the east side of the building or online. (Pay Your Bill | View Current Balance)

Contact Information

To sign up for Auto Pay / ACH, please do one of the following:

Apply Online

OR

Submit a completed copy of the Pay Authorization Application and a VOIDED check

  • In person at Municipal Center 222 First St., Henderson, Ky 42420
  • Mail it to CITY OF HENDERSON TREASURY DIVISION, P.O. BOX 716, HENDERSON, KY. 42419-0716
  • or Email it to ACHRequest@cityofhendersonky.org

To cancel your Auto Pay / ACH, fill out and submit a Written Cancelation of ACH form and email it to ACHRequest@cityofhendersonky.org.

IMPORTANT: You must request cancelations at least 3 business days prior to your draft date, otherwise it will be drafted and a NSF fee may apply if rejected.

We now offer paperless billing! If you choose to participate in this method, you will no longer receive a bill in the mail; instead you will be notified by email and able to view your bill days before a bill would be delivered to your home or business. However, if your payment is late for any reason, a late notice will still be mailed in the traditional manner. A notification from "Web Admin" will appear in you inbox approximately 10 days prior to your due date.

Paperless Application

For Move-Out and Move-In requests please fill out and email the following form (Residential | Commercial | Move Out) to Moving@cityofhendersonky.org. Request cannot be done same day. All requests will take a minimum of one (1) buisness day and can be submited up to ten (10) calendar days in advance.

For information about your trash pickup, visit our Sanitation Collection page.

For any other questions please email or call 270-831-4996.

Concerned about being turned off? Due to COVID-19, we are not assessing any late fees or disconnections on Residential Accounts until May 18, 2020. There is no need to request an extension during this period.

Plese email us at UtilityHoldRequest@cityofhendersonky.org and let us know when and how much you can pay so we can note your accounts. We strongly suggest paying what you can to reduce the strain of paying one lump sum at a later date.

If any owner of rental properties would like to be added to our phone/auto list please fill out an Authorization Form and return with copy off deeds if not already recorded at our office. This will allow you to call, email, or have utilities put back in your name after a tenant has requested they be taken out of their name. If a tenant’s account is close to non-payment this contract will not apply.

To notify us of new tenants, close an existing account which we have an ongoing Landlord contract, or inquire about any rental properties in your name, email LandlordRequest@cityofhendersonky.org.

To request a twelve (12) month utility history for an address, email UtilityHistoryRequest@cityofhendersonky.org

To submit your meter reading via email, please send a photo of your meter reading to Readings@cityofhendersonky.org

To find out your current property tax value or to verify a tax payment, please contact TaxInquiry@cityofhendersonky.org with your parcel id or address.

Click here to view the 2021 Tax Notices.

Contact us if you notice high consumption or if you suspect a possible leak.

Leak Repaired?

You are allowed two (2) adjustments per leak and two (2) leaks during a twenty-four (24) month period. The second adjustment only applies if the leak rolls into the next billing cycle. (Full Policy)

Please fill out the following form (Water Leak Adjustment) with a discription of where the leak was and how it was repaired.

If you have hired a plumber, please include a repair statement with their name and phone number.

Email the completed Water Leak Adjustment form and all supporting documents to WaterLeaks@cityofhendersonky.org.

AGENCIES THAT HELP WITH UTILITY BILLS

The following are sources of financial assistance available in Henderson

    • Audubon Area Community Services
    • 417 S Main Street
    • Phone: 270-826-6071
    • Email: cchildress@audubon-area.com
    • Office Hours: 8:00 – 12:00 & 1:00 – 2:30
    • Appointment 8:30 – 2:30
    • Closed for lunch: 12:00 – 1:00
    • Monday – Friday
    • Crystal
    • Henderson Christian Community Outreach
    • 700 N. Green St.
    • Phone: 270-826-5592
    • Office Hours: 9:00 – 11:00
    • Monday, Tuesday, Thursday and Friday
    • Director: Mary Durham
    • Mary and Martha Society
    • 511 Second St. (Holy Name Church)
    • Phone: 270-826-2096
    • Office Hours: 9:00 – 11:00
    • Monday, Wednesday, and Friday
    • Salvation Army
    • 1213 Washington St.
    • Phone: 270-826-4472
    • Office Hours: 12:00 – 4:00
    • Monday – Friday
    • Sign in starts at 12:00 noon. First come, first served. Ask for Hazel
    • St. Vincent DePaul
    • 116 N Alvasia
    • Go to the office next door: 126 N Alvasia
    • Phone: 270-830-9977
    • Office Hours: 9:00 – 11:00
    • Monday – Friday
    • Ask for a caseworker