Electronic Payments Frequently Asked Questions

The City of Henderson works with Paymentus Corporation, a third party automated payment service, to offer payment options for customers interested in paying their bill online using the Internet or by using an automated phone service. Paymentus accepts Visa, MasterCard, Discover, and electronic checks. Paymentus will charge a convenience fee for each transaction.

For what bills or invoices do you accept electronic payments?

We accept electronic payments for utility bills, property tax bills, parking tickets, City of Henderson invoices, boat launch fees, HART bus tokens, and cemetery charges. We currently do not accept electronic payments for Occupational License tax payments.

What information will I need to make an electronic payment?

Please have your billing and payment information close by as you will need both to make a payment. Review the table below to determine what information you will need from your bill or invoice.

How will my payment be confirmed?

The City of Henderson receives immediate confirmation of payments made via the Internet and payments made over the phone. You will receive a confirmation number of the successful payment at time of the transaction. For questions about your payment, contact our Collections division at 270-831-1200, 8 am – 5 pm, Monday – Friday..

What is the amount of the convenience fee?

The Paymentus convenience fee will be collected in addition to the bill payment total. The amount of the fee varies according to the type of bill being paid. Refer to the chart below to determine the fee amount.

Why is a convenience fee required?

Charge card companies charge businesses, like the City of Henderson, a percentage of the payment for processing services. In fairness to all of our customers, we need to ensure that the customers who want the convenience of paying with a charge card, pay for the service. The City of Henderson does not profit from this service.

There are other low cost or no-cost means to pay your City of Henderson bill, including automatic bank drafts, writing a check, or placing a payment in our drop box at the Municipal Center (City Building).

Is the City of Henderson getting any part of the convenience fee?

The City of Henderson does NOT receive any part of the convenience fee. Paymentus is an independent company that provides a service for City of Henderson customers.

What is an automatic bank draft and how do I sign up for this payment plan to pay my utility bill?

Another popular method of payment is our Automatic Payment Plan (ACH). It can only be used to pay your utility bill. With this plan, a monthly bill will still be mailed to you (it will be marked ’Paid by Bank Draft’).  On your due date the funds will be drawn from your checking or savings account. Great for people on the go!  Download the Auto Pay Authorization form now, or pick one up at the Municipal Building. You can also request to have the form mailed to you by calling 270-831-1200, extension 219. There are no additional fees to use this payment option.

I have received a utility disconnect notice for being behind on my bill. Can I still pay online and have my payment posted in time?

We recommend that you make your payment at our general office (222 First Street) by use of a cash, check, or debit card. We will be able to post the payment to the account immediately and remove you from the disconnect list. Payments of this type must be made prior to the final payment due date listed on the disconnect notice.

Additionally, you can make an electronic payment online at this web site (www.cityofhendersonky.org) or by phone (1-866-818-8116). Once payment has been made, you will need to contact customer service at 270-831-1200 with your payment confirmation number to prevent your service from being disconnected or to re-establish service if it has already been disconnected. The electronic payment must cover the entire past due amount. Additional reconnection fees may apply.

How do I make a payment by telephone?

Dial the toll free number, 1-866-818-8116, and follow the operator prompts for the type of payment that you wish to make.

How can I get more information on electronic payments?

If you have any questions please give us a call at 270-831-1200.

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