City of Henderson Announcements

Posted on: February 14, 2017

Gas Department to conduct its biannual survey in early March


HENDERSON, Ky. -- The Henderson Municipal Gas Department is making plans to conduct its bi-annual telephone survey in early March.

Henderson Municipal Gas asks that citizens take a few minutes to answer the telephone and complete a few “yes” and “no” questions. The survey is brief.

The goal is to educate the public on how to recognize and respond to a natural gas leak and to provide information on the importance of calling Kentucky 811 before you dig.

The survey results will be used to evaluate and improve how safety information is relayed. This public awareness campaign is a part of the Gas Department’s overall safety program.

When the surveyors call, your call ID will show the number (270) 831-2493.

Here is some natural gas safety information:

Does your family know how to recognize a natural gas leak in or around your house? You can use your nose, ears and eyes to small, hear and see a natural gas leak.

Smell: Henderson Municipal Gas adds an odorant to its gas distribution system to give it an odor similar to rotten eggs.

Hear: You may hear a hissing sound around a gas appliance or a roaring sound near a gas pipeline.

See: Dead vegetation or bubbling water near a gas pipeline.

What to do if you suspect a natural gas leak:

Evacuate the area immediately.

Do not turn off or on lights or appliances.

Do not light a match.

Do not use the telephone or cell phone.

Do not start or stop any vehicles or equipment.

From a safe location call Henderson Municipal Gas at (270) 831-2493 (during normal business hours) or 911.

Call before you dig

Remember that you must call 811 to have your underground utilities located at least two days before you dig.

811 is a free, FCC-designated national one-call number that connects a caller from anywhere in the country to the appropriate local one-call center. This one-call center will then alert the appropriate underground facility owners so they can dispatch locators to mark the approximate location of their lines with paint or flags.

Hitting a utility line can result in harm to yourself and others, utility outages and fines and repair costs. You can learn more about Kentucky 811 by visiting their website at

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